Halcyon Group: Phase 3


		The Halcyon Group Program offers three phases of dispute resolution: ombuds services; mediation; and, binding arbitration. The Program is intended to resolve each dispute as fairly, as early, as informally, and as privately as possible. The three-phase program offers different levels of intervention to ensure that disputes are resolved using the least costly and disruptive process. The Halcyon Group provides: skilled, impartial professionals, who help resolve such disputes effectively; all policies, agreements and other documents necessary to install the Program; and, orientation seminars to review the nature and procedures of the Program with management and all employees. When an organization accepts the Halcyon Group Program, both the employer and employees agree to resolve most, if not all, disagreements within the ADR system, and to use the Program as the exclusive way to conclude workplace disputes.
		PHASE 3: ARBITRATION SERVICE Arbitration is the final resolution process in the Halcyon Group Program, and is used only when the more informal procedures have not settled the matter. In arbitration, a skilled, impartial arbitrator conducts a hearing similar to a trial, but less formal. Testimony is taken and evidence reviewed. After the hearing, the arbitrator makes a binding decision, called an award, which can be enforced in a court. In the arbitration process, discovery is limited and evidence rules are relaxed. Arbitration awards can be appealed only in exceptional circumstances, so arbitration usually is the final, comprehensive resolution of a dispute. Of particular benefit to employers and employees, arbitration generally can be completed much faster, and at considerably less expense than litigation and trial in court.